1. What is an audit trail?

JioSign captures all events associated with a document, such as when a new document is created, when participants are added or removed, when a participant signs etc. This record of all events associated with a document can be viewed and downloaded as the ‘Audit Trail’ document. Note that the ‘Audit Trail’ document not only allows users to monitor all events associated with a document but also serves as electronic evidence of the same events.

2. How can I check if the signature(s) are valid?

You can see the signature status and all related electronic data (identity of the signatory, signature method, timestamp etc.) on JioSign by opening the document detail view or by downloading the original file being signed. If the document has any signatures, these and related electronic data are shown in the Virtual Signature Disclosure amended to the original document. Once all signatures are given, JioSign will countersign the document using the trusted cryptographic certificate. This is to ensure and show you that the document and related signatures have not been tampered with.
To check the integrity of the document and signatures, follow these steps:

• After all signatures have been given on JioSign, download the signed document.
• Open the document with adobe acrobat. You will see a signature panel bar at the top of the document.
• Open the signature panel and review the signature details. You will see a signature given by Jio Platforms Limited (JPL, the company operating JioSign) and the status of this signature (‘Signature is valid: The document has not been modified since this signature was applied’).
• Keep in mind that the ‘signature’ by JPL is added to prove the integrity of the document, not to be viewed as one signatory of the original document.

For further help and information regarding the Adobe Acrobat Signature Panel, please view the Signatures panel for digital signatures.

3. Where can I find the comments made by document participants while signing or declining the document?

Login to your JioSign account and go to the “view document” section. Click on the view button next to the document you want to see. Once the document is open, you can click on the Details tab. It will list down all the information regarding the document, along with comments from document participants.

4. Can documents of all kinds be executed using eSignatures?

In India, some specific classes of documents require the use of conventional physical signatures only. Listed below are the different documents in which the use of e-signatures is considered invalid:

• Negotiable instruments such as a promissory note or a bill of exchange other than a cheque
• Powers of attorney
• Trust deeds
• Wills and any other testamentary disposition
• Real estate contracts such as leases or sales agreements